Refund policy

Can I return an item?

Yes. Please contact us before sending anything back to Band T-Shirts. State your problem or request clearly and quote your order number for reference.

Size or shirt not right?

If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to our warehouse and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items can be exchanged.

Wrong or damaged items

Please check size charts before ordering. If you received an incorrect or damaged item you can send it back to us and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.

Refunds

Should you choose not to have your paid-for order fulfilled, please note refunds will only be issued for the following cases: the ordered item is out of stock, the shipment is lost, damaged goods.

Note: Refunds will only be processed once goods have been returned to Bandtshirts.com.au. If the product you have ordered is unable to be supplied and an alternative product is not suitable, a full refund will be given.

Physical garments and print designs can marginally vary in colour from what is displayed online. This is due to the nature of fabrics, print techniques and digital screen capabilities on various devices. Fabric weight and thickness varies depending on garments used.

Please enclose a pre paid satchel addressed to yourself, and send with a note or request, order number, design, size

All returned items are to be sent to:
Band T-Shirts
c/- LP/ATM
5/541 Graham St,
Port Melbourne,
Vic 3207 Australia.

How long will it take to get back a return or exchange?

Please allow at least 2 weeks for returns and exchanges to be processed.

Does Band T-Shirts have a shop front I can purchase, exchange or return an item to?

No, we use Love Police/Australian Tour Merchandising for our online fulfilment. Their warehouse is not open to the public for viewing or purchasing merchandise.